BEAUTY ARMY CUSTOMER SERVICE FALLS FAR SHORT!!

 

I signed up for Beauty Army as well as several other beauty sample programs.  Last month they enticed their members to not skip that month by telling us they would give us a extra 7th item! This item was a full size mascara. I didn't skip the month although I was going to and thought okay.. free mascara.. cool!  Unfortunately mine was not included in my box.  I contacted customer service and they promised they would send it out in my next box.. Now, a month later, my box is on the way WITHOUT my mascara.  I again contacted their service department asking if they can just send it in an envelope.  They said they didn't have any there at their headquarters and their warehouse that sends out their samples is HOURS away.  What kind of crappy excuse is that?  So, if you have a missing sample they will tell you they will send it the next month.. so you can't skip the month because that is the way you can get the product THEY failed to send.  I will be canceling this subscription.  Their customer service really is lacking.  I have never heard of a company not making things right even after they ADMITTED that it was their error.  They are trying to make me, the customer, keep getting the box by promising something they refuse to deliver.  I hope this hasn't happened to other people.  I felt that I should blog about this issue in hopes that it will make people aware that if you are missing a sample, tough luck.. They won't be helping you.